How do I return an item? Please contact customer service for more information on returning an item. 919-553-4038 Non-returnable items include, but are not limited to: All electrical parts and components. Parts and/or items that are over 30 days old. Parts and/or items that have been installed, altered, used, or otherwise no longer in brand new condition. 15% Restocking fee applies to all returned items. Freight will not be refunded, and it is the customer's responsibility to ship the parts back to Eastern Wrecker Sales, Inc.